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Troy Carter on hateful-conduct policy: ‘Everybody didn’t agree’


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After those rumours that he was leaving the company in protest at its new hateful-conduct policy, Troy Carter has spoken to the Los Angeles Times to stress that he remains in his position. However, he also made it clear that the policy has been causing a debate within the streaming service.

“I don’t think it’s a secret that everybody didn’t agree,” said Carter, clearly in diplomatic mode. “Spotify is one of those companies where we debate about everything just because it’s such a diverse company. Everybody has different point of views. Everybody has different backgrounds.”

Carter’s denial of the “rumour mill” around his departure seems carefully-worded though. “I think [the answer] is pretty obvious: I’m hosting a [company] dinner at my home. I invested in Spotify seven years ago. I’ve been on the other end of that phone with Daniel [Ek, Spotify’s CEO] during some of its toughest moments when I wasn’t at the company, and I’m still on the other end of that phone while I’m here.”

In separate but related news, the Associated Press claims that one of the first artists to be de-playlisted under the new policy, R. Kelly, hasn’t yet seen his stream-counts suffer.

It cites figures from Nielsen Music – which cover a range of streaming services, not just Spotify – suggesting that before the hateful-conduct policy was announced, he was averaging 6.58m weekly streams in the US, but that after it he actually increased to 6.68m weekly streams. What’s that saying about all publicity…

Stuart Dredge

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