Streaming service Spotify has been dragged into a lawsuit against web analytics firm KISSmetrics, along with more than 20 of its other customers. The class-action suit focuses on KISSmetrics’ technology to track users, even those who have deleted cookies from their computers. Hulu, SlideShare, Hulu and GigaOM are among the other defendants in the lawsuit, which lasers in on the use of ‘ETags’ to track users’ online activity. “Defendants circumvented Plaintiffs and Class Members browser privacy controls, conducted tracking in unreasonable and unexpected way, and used Plaintiffs and Class Members’ Computer Assets to store LSOs [Local Storage Objects, or cookie-like files in Flash] and engage in other tracking exploits,” claims the lawsuit. Spotify has already suspended its use of the technology, with spokesperson Alison Bonny telling Wired that “Spotify can confirm that it has never had the ability to see or use any customer information from KISSmetrics’ other clients”.
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