British consumer-rights firm Which? is threatening to report online ticketing companies to the UK’s Competition and Markets Authority over compulsory fees for booking and delivery of tickets. The organisation says it investigated fees at 17 different firms, finding practices including charging delivery fees of up to £3 for tickets picked up in person at box offices; as well as charging up to £2.50 to customers who chose to print their tickets at home. Which? claims that one company, Stargreen, added £9.25 to a £25 ticket to see the play Shakespeare in Love: a 37% premium. Which? is giving companies until this Wednesday to justify their charges before reporting them to the authorities. “Consumers can often feel ripped-off with widely varying and often high ticket fees, so we’ve put companies on notice to step up and play fair on ticket fees,” said executive director Richard Lloyd. “They need to justify their fees and treat their customers fairly, or we will take our evidence to the Competition and Markets Authority.”
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