Streaming service Tidal is under fire for a report by Danish newspaper Dagens Næringsliv claiming that it inflated the stream-counts of albums by Kanye West and Beyoncé, based on internal data from the company. Its latest response is to shift the focus onto that data, and how it was obtained by the journalists responsible for the story.
“We reject and deny the claims that have been made by Dagens Næringsliv. Although we do not typically comment on stories we believe to be false, we feel it is important to make sure that our artists, employees, and subscribers know that we are not taking the security and integrity of our data lightly, and we will not back down from our commitment to them,” said CEO Richard Sanders in a statement to MBW.
“When we learned of a potential data breach we immediately, and aggressively, began pursuing multiple avenues available to uncover what occurred. This included reporting it to proper authorities, pursuing legal action, and proactively taking steps to further strengthen our stringent security measures that are already in place.”
Tidal says it has also hired an “independent, third party cyber-security firm to conduct a review of what happened and help us further protect the security and integrity of our data”. This investigation will be happening in parallel with external probes – triggered by collecting societies Tono and Koda – into whether the data itself was accurate, and thus whether DN’s report was correct.