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Viagogo sues Kilimanjaro Live over ticket cancellations


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The already-heated debate around secondary ticketing in the UK has stepped up a notch: secondary firm Viagogo is suing promoter Kilimanjaro Live for its recent cancellations of Ed Sheeran tickets resold through the platform.

Viagogo is accusing the promoter of “confiscating thousands of genuine tickets at the gate, forcing fans to buy new tickets, and pocketing millions of pounds in duplicate sales” while alleging that the company – with its chief executive (and prominent anti-secondary campaigner) Stuart Galbraith cited specifically – previously used Viagogo to sell tickets to its artists’ concerts.

“Following a dispute over his request for preferred terms, he threatened that he would use his artists, such as Ed Sheeran and the Red Hot Chili Peppers, to put pressure on Viagogo even if it meant causing huge inconvenience to his artist’s fans,” claimed Viagogo, which is suing Kilimanjaro in Germany rather than the UK.

The promoter has described the claims as “ludicrous, laughable and most importantly totally false” in a statement provided to the Guardian.

All this should make for some fireworks this afternoon at a UK parliamentary committee hearing at which Viagogo’s Christopher Miller AND Kilimanjaro’s Galbraith are due to give evidence. Update: Viagogo has pulled out of the hearing.

Another talking point may be British advertising regulator the ASA’s announcement yesterday that it has removed its sanctions on Viagogo, after the company changed the way pricing information is displayed on its website.

Stuart Dredge

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