Secondary ticketing firm Viagogo has been under fire in the UK for some time from politicians, regulators and anti-touting campaigners alike. The latest development sees the UK’s Competition and Markets Authority (CMA) announcing plans to move forward with legal proceedings for contempt of court against Viagogo, claiming that the company has failed to comply with a court order mandating changes in the way its service works.
“The warning viagogo gives to people that tickets with resale restrictions may not get them in to an event does not meet the requirements of the order,” claimed the CMA in its announcement. “Viagogo is still using some misleading ticket availability messages, for example displaying inaccurate claims about the number of tickets left on the site. Some seat numbers are not being displayed on the website as required. In some cases, incomplete addresses of businesses selling tickets are being displayed to consumers.”
The CMA did say that “many positive changes have been made” to Viagogo’s website – just not enough, in its opinion, to comply with the court order.
Viagogo has responded with a statement saying “we are surprised at the announcement from the CMA today, which we learnt of through their press release” (oof!). The company denies that it is in breach of regulations, claiming that it has “recently completed a 3rd party review which has given us approval that we are reaching compliance with their requirements”.