A £1.25m fine for Ticketmaster is very small beans compared to the money that its parent company Live Nation has lost this year due to the Covid-19 pandemic.
However, the fine, levied by the UK’s Information Commissioner’s Office (ICO), is still a serious matter. It’s for failing to keep customers’ personal data secure, leading to a data breach in 2018 that potentially affected 9.4 million Ticketmaster users.
“Investigators found that, as a result of the breach, 60,000 payment cards belonging to Barclays Bank customers had been subjected to known fraud,” reported the ICO as it announced the fine. “Another 6,000 cards were replaced by Monzo Bank after it suspected fraudulent use.”
The details, including the involvement of a third-party chatbot on Ticketmaster’s online payment page, will hopefully offer useful lessons to other companies in and around music and e-commerce.
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