Secondary ticketing, and Viagogo in particular, has long been a bugbear in the UK for the music industry and regulators alike. Now one of the latter, the Competition and Markets Authority, is calling for stricter laws governing the secondary market.
They include banning platforms from allowing resellers to sell more tickets for an event than they can legally buy on the primary market (yes, this happens!); making them responsible for any incorrect information about tickets listed on their sites; and creating a new licensing system for secondary ticketing platforms so that they could be punished more quickly if they step out of line.
“There are limits to what the CMA and other enforcers can do with their current powers,” said the CMA’s senior director for consumer protection George Lusty. “With live music and sporting events starting back up we want the government to take action to strengthen the current laws and introduce a licensing regime for secondary ticketing platforms.”