We’ve always wished that Spotify’s inbox and messaging system were used by more people, and also that the streaming service would do more with the feature to encourage that. Sadly, the company is going the other way.
“We are currently in the process of deprecating the Inbox/Messages feature within the Spotify app,” wrote one of Spotify’s community managers on its forum this month.
“Extensive data analysis has shown that this feature has very low engagement. The huge disparity between the use of the feature and the manpower required to maintain it doesn’t merit keeping it running, so we’ve taken the difficult decision to remove it.”